Privacy Policy

1. Introduction

Welcome to Shroom. We are committed to protecting the personal information you share with us when you visit our website, place an order, or interact with us through Facebook, WhatsApp, or any other channel. This Privacy Policy explains what data we collect, how we use it, and the choices you have regarding your information.

By placing an order or using our services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Full name and delivery address
• Phone number (used for order confirmation and WhatsApp communication)
• Payment details (bKash, Nagad, Rocket, or bank transfer transaction references only — we do not store full card or account numbers)
• Messages, feedback, or inquiries sent via Facebook Messenger or WhatsApp

2.2 Information Collected Automatically

• Facebook Page interaction data (likes, comments, message timestamps) as provided by Meta's platform
• Basic browsing data on our website (if applicable), including device type and pages viewed
• Order history maintained internally for fulfillment and customer service purposes

2.3 Information from Third Parties

• Meta (Facebook/Instagram) advertising data, including ad interaction metrics
• Courier partner delivery confirmation data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders accurately and on time
• Communicating order status, delivery updates, and customer support via WhatsApp or Messenger
• Sending promotional offers, product updates, or festive greetings (only with your implicit consent through engagement)
• Improving our products and services based on customer feedback
• Running targeted advertising campaigns on Facebook and Instagram through Meta Ads Manager
• Maintaining records required for business operations and regulatory compliance

4. How We Share Your Information

Shroom does not sell, rent, or trade your personal information to third parties. We may share limited information only in the following circumstances:

• Delivery Partners: Your name, address, and phone number are shared with our courier partners solely to fulfill your order.
• Meta Platforms: Aggregated, anonymized engagement data is used within Meta's advertising tools. We do not share personally identifiable information with Meta beyond what is collected through standard page interactions.
• Legal Compliance: If required by law or regulatory authority in Bangladesh, we may disclose information as legally mandated.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, and legal compliance. Order records are typically retained for a minimum of three (3) years for accounting and regulatory purposes. You may request deletion of your personal data at any time, subject to legal retention requirements.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include:

• Access to customer data restricted to authorized team members only
• Secure communication channels (WhatsApp end-to-end encryption, Meta Messenger security protocols)
• No storage of full payment credentials — only transaction reference numbers are retained

However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of promotional communications at any time

To exercise any of these rights, please contact us via WhatsApp at 01754818346 or through our Facebook page at fb.com/shroomhealthy00.

8. Cookies & Tracking

Our Facebook page and any future website may use cookies or similar tracking technologies as part of standard platform operations. Meta's own privacy and cookie policies govern data collected through Facebook and Instagram. We encourage you to review Meta's Data Policy at facebook.com/privacy/policy.

9. Children's Privacy

Our products and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and/or communicated through our Facebook page. The effective date at the top of this document will reflect the date of the most recent revision. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us