Refund & Return Policy

1. Our Commitment

At Shroom, we take immense pride in the quality of our products. Every jar is produced in small batches and quality-checked before dispatch. However, if something goes wrong, we are committed to making it right. This Refund & Return Policy outlines your rights and the process for seeking a resolution.

2. Eligibility for Refund or Replacement

You may be eligible for a full refund or product replacement in the following situations:

2.1 Eligible Cases

• Damaged product received: The jar is cracked, broken, or the seal is compromised upon delivery.
• Wrong product delivered: You received a product different from what was ordered and confirmed.
• Spoiled or off-quality product: Product quality is demonstrably below standard upon first use (reported within 72 hours).
• Order not delivered: Your confirmed and paid order never arrived and courier tracking confirms non-delivery.

2.2 Non-Eligible Cases

• Change of mind after delivery.
• Taste preference dissatisfaction.
• Products used for more than two servings before a complaint.
• Damage caused by improper storage after delivery.
• Expired products stored beyond the shelf life printed on the jar.
• Products purchased at promotional or heavily discounted prices unless defective upon arrival.

3. How to Request a Refund or Replacement

Step 1 — Contact Us Within 72 Hours

• WhatsApp: 01754818346
• Facebook Messenger: fb.com/shroomhealthy00

Step 2 — Provide Evidence

• Your full name and delivery address.
• Order confirmation message or reference.
• Clear photographs of the damaged, wrong or defective product (jar, lid and seal).
• Brief description of the issue.

Step 3 — Review

Our team will review your request within 2 business days after receiving all required information. Additional details or photographs may be requested if necessary.

Step 4 — Resolution

• Full replacement at no additional cost.
• Full refund via the original payment method.
• Partial refund or store credit where appropriate.

4. Refund Processing

4.1 Timeline

• Approved refunds are processed within 5–7 business days.
• bKash / Nagad / Rocket: 1–3 business days after processing.
• Bank Transfer: 3–5 business days after processing.
• Cash on Delivery orders: Refund via bKash or Nagad.

4.2 Advance Payment

If an order is cancelled before dispatch, any advance payment will be refunded within 3 business days. If cancelled after dispatch, courier charges already incurred may be deducted.

5. Order Cancellation

5.1 Customer-Initiated Cancellation

Orders may be cancelled free of charge before dispatch. Cancellations after dispatch are treated as returns and delivery charges may apply.

5.2 Shroom-Initiated Cancellation

If Shroom cancels an order due to stock availability, payment issues or delivery constraints, any payment received will be fully refunded within 3 business days.

6. Return of Products

Where a product return is required, Shroom will arrange the return pickup at our cost. Products should not be returned without prior written confirmation.

7. Disputes

If you are not satisfied with the resolution, please escalate your concern via WhatsApp or Facebook Messenger addressed to the Shroom management team. Management's decision is final.

8. Policy Updates

This Refund & Return Policy may be updated from time to time. The latest version will always be available on our website and Facebook page.

9. Contact for Refunds