Legal Document

Refund and Return Policy

At Shroom, customer satisfaction is a priority. This page explains when refunds or replacements are possible and how to submit a claim.

Last Updated: July 1, 202648-hour claim window5โ€“7 business daysReplacement option

At Shroom, customer satisfaction is a priority. This page explains when refunds or replacements are possible and how to submit a claim.

Eligible issuesDamaged, wrong, missing or expired product.
Claim windowSend claim within 48 hours of delivery confirmation.
ResolutionRefund in 5โ€“7 business days or replacement shipment.

1. Refund or Return Eligibility

You are eligible for a refund or replacement in the following cases:

  • Damaged Product: Product arrived damaged due to poor handling during delivery.
  • Wrong Product: You received a different product flavor or type than ordered.
  • Missing Items: Package is missing confirmed order items.
  • Expired Product: Product received is past its expiry date.

2. Non-Refundable Cases

  • Change of Mind: Once the package is opened, returns cannot be accepted based on personal preference.
  • Improper Storage: Product was not stored according to instructions after delivery.
  • Timely Claims: Requests made beyond 48 hours of delivery confirmation.
  • Bulk/Corporate Orders: Special pre-ordered bulk items may have separate terms.

3. Claim Process

  1. Send an email with the subject: Return Request โ€“ [Order ID].
  2. Attach clear photographs of the issue.
  3. Include Order ID, contact number, and a brief description of the issue.

4. Resolution & Turnaround Time

  • Approved Claims: Refunds are processed to the original payment method within 5โ€“7 business days, or a replacement is shipped at no extra cost.
  • Shipping Costs: If the error is on Shroomโ€™s side, Shroom covers return shipping. If the customer changes their mind, shipping costs are borne by the customer.

5. Contact for Refund Support

Refund support

  • ๐Ÿ“ง Email: shroomhealthy00@gmail.com
  • ๐Ÿ“ž Phone: +8801406423420